Is zooplus Good? zooplus Review UK 2026
A desk review of zooplus UK as a place to buy pet food: what delivery costs, how returns and repeat orders work, what customers say, and how its prices compared with Pets at Home on five identical products on one day.
Our verdict, in one sentence
zooplus is a legitimate German retailer that was cheaper than or level with Pets at Home on all 5 identical products we priced, with free delivery from £39, but its Trustpilot score of 3.4 is lower than Pets at Home's 4.2, mainly because of delivery and service complaints.
Good for
- Bulk dry food and litter delivered to the door
- Owners who can reach £39 an order for free delivery
Not ideal for
- Highlands, islands and Northern Ireland addresses
- Anyone who wants to collect in a shop the same day
Key terms
- Free delivery from
- £39
- Minimum order
- £10
- Returns window
- 14 days
- Trustpilot
- 3.4 out of 5
From zooplus's delivery and returns pages and Trustpilot, checked 21 October 2026.
Visit zooplusAdNo star rating: we do not score brands without a published method.
How much is zooplus delivery?
| Order value | Standard | Next day | Click & Collect |
|---|---|---|---|
| £10 to £29 | £2.99 | £3.99 | £2.49 |
| £29 to £39 | £1.99 | £3.49 | £1.49 |
| £39 and over | Free | £1.99 | Free |
From the zooplus delivery page, checked 21 October 2026. Minimum order £10, before delivery.
- Next-day orders before 3pm Monday to Thursday, or before 12pm on Friday and Sunday; bank holidays excluded.
- EVRi for parcels up to 5 kg and DHL for heavier ones; Click & Collect uses about 18,000 EVRi ParcelShops (17 kg maximum).
- Highlands and islands postcodes never get free delivery: £6.99 under £39, £3.99 over. Next-day is not available there.
- zooplus.co.uk no longer delivers to Northern Ireland or the Channel Islands; Northern Ireland customers are sent to zooplus.ie.
For comparison, Pets at Home charges standard delivery £3.95 on orders of £10 to £39.99 and free over £40; next day by 8pm order, £2.95 over £40. Click & Collect is free. (Pets at Home delivery, checked 21 October 2026).
Returns and customer service
Returns: 14 days from delivery to tell customer service. Unopened products only: opened food, perishable and personalised items cannot be returned. zooplus covers return postage at its collection partners' standard rates, not express or oversized parcels. (zooplus returns).
Customer service: Phone 01865 951 301, Monday to Friday 8am–5pm and Saturday 8am–2pm; email service@zooplus.co.uk. (zooplus imprint).
Who runs it: zooplus SE is based in Munich (registered HRB 273759) and sells to UK customers from zooplus.co.uk. Hellman & Friedman and EQT took it private after a €480-a-share offer in October 2021.
zooplus vs Pets at Home: the same products, the same day
We priced five products sold in the same pack size by both retailers on 21 October 2026. The comparison uses each retailer's one-off price; Pets at Home's Easy Repeat price is shown separately because it needs a subscription. zooplus's repeat price on the day was its 15% first-order discount, so it is not shown.
The five products cost £168.78 at zooplus and £181.35 at Pets at Home. Most of the gap is one zooplus sale price on Hill's; at its regular £52.49 the difference is under £5.
| Product | Pack | zooplus | Pets at Home | Pets at Home Easy Repeat |
|---|---|---|---|---|
| Royal Canin Medium Adult dry dog food | 15 kg | £63.99 | £63.99 | £57.59 |
| Hill's Science Plan Adult Medium dry dog food, chicken | 14 kg | £44.62sale price; was £52.49 | £53.99 | £48.59 |
| Burns Original Lamb & Brown Rice dry dog food | 12 kg | £43.49 | £45.99 | £41.39 |
| Felix As Good As It Looks Favourites in Jelly cat pouches | 12 × 85 g | £4.29 | £4.99 | £4.49 |
| Catsan Wood Comfort non-clumping cat litter | 20 litres | £12.39 | £12.39 | £11.15 |
Single-purchase prices on each retailer's product page, checked 21 October 2026. Delivery not included: zooplus is free from £39, Pets at Home from £40. Prices change daily.
What owners say
Common praise
- Prices and discounts
- Wide range
- Easy website
- Fast delivery when it goes right
- Loyalty points
Common complaints
- Couriers leaving heavy boxes in awkward places
- Damaged packaging
- Late or missed deliveries and wrong tracking
- Slow replies on refunds, missing orders and cancellations
- Overlapping repeat orders sending unwanted deliveries
Things to know before you subscribe
- Repeat orders: zooplus Repeat: 15% off the first repeat order (once per account, up to £20), then 10% on its Cosma, Tigerino and Wolf of Wilderness brands and 5% on other eligible brands. Discounts do not stack. Change, skip or cancel at any time without a fee. (zooplus Repeat; how to cancel).
- Check one subscription at a time: Several reviewers had two overlapping repeat orders and received food they did not want. Check your account after setting one up.
- Loyalty points: zooPoints: 1 point per £1 spent, spent in a rewards shop or donated to charity. (zooplus advantages).
- Check deliveries on arrival: Report damaged or missing items to customer service promptly; opened food cannot be returned.
How it compares
Many prices in our food comparisons come from zooplus because it lists pack sizes and feeding guides together. See cost per day in best dog food UK and best cat food UK, and brand-by-brand costs in our Lily's Kitchen review. For food delivered as a subscription from the maker, see dog food subscriptions and cat food subscriptions.
What this review is based on · 9 sources, checked 21 October 2026ShowHide
What we did
What we did not do
Sources checked
- zooplus delivery costs · 21 October 2026
- zooplus returns · 21 October 2026
- zooplus Repeat · 21 October 2026
- zooplus advantages · 21 October 2026
- zooplus imprint · 21 October 2026
- zooplus takeover offer press release (2021) · 21 October 2026
- Pets at Home delivery · 21 October 2026
- Trustpilot: zooplus.co.uk · 21 October 2026
- Trustpilot: Pets at Home · 21 October 2026
Prices and terms change. Confirm on the retailer's page before you buy.
What changed in this update
- 21 October 2026: Review published with delivery terms, prices and Trustpilot figures checked on this date.
Frequently asked questions
Is zooplus legit?
Yes. zooplus is a real online pet shop run by zooplus SE in Munich, registered there as HRB 273759, and it publishes its UK delivery, returns and contact details. It has 8,895 reviews on Trustpilot with a score of 3.4 out of 5; most complaints are about delivery and customer service rather than the goods.
Is zooplus safe to order from?
zooplus lists its company details, a UK customer service phone line and a 14-day returns policy for unopened products. The main risk reported by customers is a parcel left in the wrong place or arriving damaged, so check your order on arrival and report problems quickly.
How much do I need to spend at zooplus for free delivery?
Standard delivery is free on orders of £39 and over to most of the UK. Below that it costs £2.99 (under £29) or £1.99 (£29 to £39). The minimum order is £10. Highlands and islands postcodes never get free delivery. Checked 21 October 2026.
Is zooplus cheaper than Pets at Home?
On 21 October 2026, zooplus was cheaper on 3 of the 5 identical products we compared and the same price on 2, at single-purchase prices. The basket cost £168.78 at zooplus and £181.35 at Pets at Home, but one zooplus price was a temporary sale, and Pets at Home's repeat-order prices were lower than zooplus's one-off prices on several items.
What is zooplus?
zooplus is a European online pet supplies retailer based in Munich, run by zooplus SE. It sells food, litter, toys and accessories for dogs, cats and other pets, including its own brands, and delivers to UK customers from zooplus.co.uk.